Returns & Exchanges

  • ONLINE RETURN POLICY

    If you are not satisfied with your purchase, return it to us for an exchange or refund, subject to the following terms.

    RETURN OF MERCHANDISE PURCHASED ONLINE

    For a full refund, return your merchandise to your local abercrombie store in the US, or send your merchandise back to us at:

    abercrombie kids Returns Department
    200 Abercrombie Way
    New Albany, OH 43054 USA

    IMPORTANT RETURN INFORMATION
    • We refund any merchandise in resalable condition with a copy of your original invoice to the original payment method if mailed to the address listed above.
    • If your order was purchased using PayPal and returned to a store with your original invoice, a Merchandise Credit will be issued.
    • If you are shipping within the continental US, you can use the SmartLabel™ that was included at the bottom of your invoice. There is a $7.00 charge to use this service. This will be deducted from your refund.
    • If you choose to use your own carrier you will be responsible for return shipping costs.
    • Orders placed on this site cannot be returned or exchanged at stores outside the US.
  • ONLINE EXCHANGE POLICY

    We exchange any merchandise in resalable condition with a copy of your original invoice. You have two options to exchange your merchandise:

    • List the items you want to exchange on your invoice and send the items back to:
    • abercrombie kids Returns Department
      200 Abercrombie Way
      New Albany, OH 43054 USA
    • Exchange the items at your local abercrombie store in the US.

    You are responsible for return shipping costs. Do not send any additional payment, such as a check, to cover a price difference for an exchange. Your original payment method will be charged or credited when the exchange is processed. Any additional method of payment will not be processed and will be returned to you by mail.

  • STORE RETURN/EXCHANGE POLICY

    If you are not satisfied with your purchase and the merchandise is in its original condition, you may return it in many of our abercrombie kids stores worldwide, subject to the terms of the return policy at the location processing the return. US returns are subject to the terms below.

    Within 60 days of purchase, if you have the original sales receipt, abercrombie kids will refund the value of the merchandise based on the original form and amount of payment.

    An abercrombie kids merchandise credit will be issued for any returns of previously exchanged merchandise, returns of purchases made with a gift card, returns made with the original sales receipt past 60 days from purchase or returns made with a gift receipt.

    Returns without the original sales receipt or a gift receipt and returns of merchandise purchased in another country will receive a merchandise credit in the local currency for the lowest price at which the merchandise has ever sold.

    If the price of the merchandise you purchased is subsequently reduced and you present the merchandise in its original condition with the sales receipt within 14 days of the date of your purchase, we will refund the difference between the price you paid and the reduced price. Only one price adjustment per item of merchandise is permitted.

    If your check is returned unpaid due to insufficient funds, we may electronically debit your bank account for the check amount and service fees allowed by your locality.

    abercrombie kids requires a driver’s license or other identification (e.g., school identification) for any merchandise return without a sales receipt. We use an electronic system to access and record information from your identification to monitor and limit the number of unreceipted returns. We maintain the right to refuse returns from customers who exceed a specified number of unreceipted returns. If you do not allow us to use your driver’s license or other acceptable identification for return purposes, we may refuse your return. We reserve the right to refuse any returns.

    Purchases made at an abercrombie kids outlet location may only be returned in an outlet location. We cannot return merchandise that is mailed to our stores. All sales of Gift Cards are final and will not be refunded. Gift Cards and Merchandise Credits cannot be redeemed for cash unless required by law.

    Returns of merchandise purchased during promotional offer periods will be credited to the purchaser according to the terms and conditions of the promotional offer period in effect at the time of purchase. If part or all of the qualifying purchase from a promotional offer period is returned and results in the original transaction falling below the qualifying purchase threshold, the return amount or, if applicable, any promotional card, coupon or other promotional device balance, will be reduced to reflect the terms of the promotional offer you would have qualified for in the original transaction without the value of the merchandise returned. If complimentary merchandise received as part of a qualifying purchase is not included in a return that results in the original transaction falling below the qualifying purchase threshold, and the return transaction is insufficient to cover the value of the complimentary merchandise, you will only be eligible to receive a merchandise credit for the value of the return.

  • QUALITY OF YOUR MERCHANDISE

    ONLINE PURCHASE

    If you believe that your merchandise is faulty, damaged, or does not correspond to its description on our website, email us at abercrombiekids@abercrombie.com, or call us at 866.777.1892 Or +1 925 359 2579.

    STORE PURCHASE

    If you are not satisfied with the quality of your merchandise, please return it to your closest store. If you still have your receipt, we can credit you back to your original form of payment. Without a receipt, we will provide you with the last known value as a merchandise credit.

  • RETURN / EXCHANGE TIME FRAME

    Upon receipt of your return, allow up to two weeks for the credit to appear on your payment card statement.

  • RETURN TRACKING

    SMARTLABEL™ RETURN TRACKING

    Click here to track your SmartLabel™ Return.

    RESEND YOUR SMARTLABEL™

    Click here and complete the requested information to print your replacement SmartLabel™. The new SmartLabel™ will work just like the original.

    SMARTLABEL™ CHARGES

    A charge of $7.00 will be deducted from your return credit.

    SMARTLABEL™ TIME FRAME

    SmartLabel™ returns take 7-10 days to reach our distribution center. Upon receipt, allow up to two weeks for the payment to appear on your payment card statement.

  • SPEED EXCHANGE

    The Speed Exchange option was removed on February 25, 2015 and any purchases made on or after that date are not eligible for Speed Exchange. If you made an online purchase before that date, you have 60 days from your date of purchase to request a Speed Exchange by giving us a call at 866.777.1892 Or +1 614 219 3026.

FAQ

FAQ

  • How do I track my order?

  • Where does abercrombie ship?

    Global shipping is available when ordering from abercrombie kids. Click here for a full list of shipping destinations.

  • What are the charges for shipping & handling?

    Shipping and Handling rates are based on order size, destination, and delivery time. Click here to view all of our rates.

  • Want to work for a store or become an abercrombie model?

    If you are 17 or older, you can apply for a store position at any abercrombie kids store location. The models in our marketing start by working in our stores and then become eligible to be cast for abercrombie marketing campaigns.

  • What are the return and exchange policies?

    If you are not satisfied with your purchase, you may return it to us for an exchange or refund. Click here to view our return/exchange policy

CHECKOUT FAQ

  • Will I get a confirmation number?

    Once your order is placed you will receive an email from us with your order number. You will receive another email when your order ships.

  • Can I return items to a store?

    Purchases made on this site can be returned or exchanged at any abercrombie kids store in U.S.

ORDER FAQ

  • How can I add an item?

    To add or change items on your order, call us at 866.777.1892 Or +1 925 359 2579, or send us an email at abercrombiekids@abercrombie.com.

  • Can I change my address?

    To make a change to your order, call us at 866.777.1892 Or +1 925 359 2579, or send us an email at abercrombiekids@abercrombie.com.

Order Help

  • ORDER CHANGES

    To make changes to your order, send us an email at abercrombiekids@abercrombie.com or call us at 866.777.1892 Or +1 925 359 2579.

  • CANCELLING AN ORDER

    You can make changes or cancel your order at any time before your order has been processed by us. To make changes to your order, please contact us by calling 866.777.1892 Or +1 925 359 2579. If your order has already been processed, you will only be able to request a refund or exchange of the merchandise. Please see the terms of our return and exchange policy.

  • PRICE ADJUSTMENTS

    For orders shipped to the US and Canada, we are happy to process a price adjustment for you if we reduce the price of any merchandise (in the same color and size) that you have ordered from us within fourteen (14) days from the date that you submit your order. We offer price adjustments only for merchandise purchased at the original price. Each item that you purchase from us is eligible for only one (1) price adjustment. To request a price adjustment, please contact us by emailing us at abercrombiekids@abercrombie.com including your order number and details of the merchandise that is eligible for the price adjustment.

  • ORDER CONFIRMATION

    When we receive your order, you will receive an email confirmation usually within minutes. If you do not receive an email, call us at 866.777.1892 Or +1 925 359 2579 before placing another order for the same merchandise.

Size Charts

Girls

  • tops

    Sizes are designed to fit the following body measurements


    • a&fUSINTERNATIONALCHINA
      xxs-xlheight (in)bust (in)height (cm)bust (cm)xxs - xl
      xxs / 7 52 - 54 25.5 - 26 132 - 137 65 - 66 135/64
      xs / 8 54 - 56 26 - 27 137 - 142 66 - 69 140/68
      s / 10 56 - 58 27 - 28.5 142 - 147 69 - 72 145/68
      m / 12 58 - 60 28.5 - 30 147- 152 72 - 76 150/72
      l / 14 60 - 62 30 - 31.5 152 - 157 76 - 80 155/76
      xl / 16 62 - 64 31.5 - 33 158 - 163 80 - 84 160/80
  • bottoms*

    Sizes are designed to fit the following body measurements


    • a&fUSINTERNATIONALCHINA
      regularheight (in)waist (in)hip (in)height (cm)waist (cm)hip (cm)regular
      7r 52 - 54 22 - 22.75 26 - 27.25 132 - 137 56 - 58 66 - 69 135/55
      8r 54 - 56 22.75 - 23.5 27.25 - 28.5 137 - 142 58 - 60 69 - 72 140/55
      10r 56 - 58 23.5 - 24.25 28.5 - 30 142 - 147 60 - 62 72 - 76 145/58
      12r 58 - 60 24.25 - 25 30 - 31.5 147 - 152 62 - 64 76 - 80 150/61
      14r 60 - 62 25 - 25.75 31.5 - 33 152 - 157 64 - 65 80 - 84 155/64
      16r 62 - 64 25.75 - 26.5 33 - 34.5 158 - 163 65 - 67 84 - 88 160/67

    • slimheight (in)waist (in)hip (in)height (cm)waist (cm)hip (cm)slim
      8s 54 - 56 22 - 22.75 26 - 27.25 137 - 142 56 - 58 66 - 69 140/55
      10s 56 - 58 22.75 - 23.5 27.25 - 28.5 142 - 147 58 - 60 69 - 72 145/55
      12s 58 - 60 23.5 - 24.25 28.5 - 30 147 - 152 60 - 62 76 - 80 150/58
      14s 60 - 62 24.25 - 25 30 - 31.5 152 - 157 62 - 64 80 - 84 155/61
      16s 62 - 64 25 - 25.75 31.5 - 33 158 - 163 64 - 65 84 - 88 160/64

    • xxs-xl (7-16)height (in)waist (in)hip (in)height (cm)waist (cm)hip (cm)xxs - xl
      xxs / 7 52 - 54 22 - 22.75 26 - 27.25 132 - 137 56 - 58 66- 69 135/55
      xs / 8 54 - 56 22.75 - 23.5 27.25 - 28.5 137 - 142 58 - 60 69 - 72 140/55
      s / 10 56 - 58 23.5 - 24.25 28.5 - 30 142 - 147 60 - 62 72 - 76 145/58
      m / 12 58 - 60 24.25 - 25 30 - 31.5 147 - 152 62 - 64 76 - 80 150/61
      l / 14 60 - 62 25 - 25.75 31.5 - 33 152 - 157 64 - 65 80 - 84 155/64
      xl / 16 62 - 64 25.75 - 26.5 33 - 34.5 158 - 163 65 - 67 84 - 88 160/67

      *Inseam information is available on the product page
  • belts

    Sizes are designed to fit the following body measurements


    • belt sizepant size
      s / m 8r / 10s / 10r / 12s
      l / xl 12r / 14s / 14r / 16s / 16r
  • flip flops

    Sizes are designed to fit the following body measurements


    • a&fUSEUROPEUKJAPANCHINA
      s 5 / 6 37 4 24 226/89
      m 6 / 7 38 5 24.8 235/92
      l 7 / 8 39-40 6 25.6 243/94
      xl 8 / 9 41 7 26.4 252/97
  • sneakers

    Sizes are designed to fit the following body measurements


    • USEUROPEUKINCHESCM
      12.5 30 11.5 7.25 18.4
      13 31 12 7.5 19.1
      13.5 31 12.5 7.625 29.4
      1 32 13 7.75 19.7
      1.5 33 14 8 20.3
      2 33 1 8.125 20.6
      2.5 34 1.5 8.25 21
      3 34 2 8.5 21.6
      3.5 35 2.5 8.625 21.9
  • tops (dual-size)

    Sizes are designed to fit the following body measurements


    • a&fUSINTERNATIONALCHINA
      sizeheight (in)bust (in)height (cm)bust (cm)xxs - xl
      3/4 38 - 43 21 - 22 97 - 109 53 - 56 100/56
      5/6 43 - 48 22 - 24 109 - 122 61 - 66 130/64
      7/8 48 - 53 24 - 26 122 - 135 66 - 71 140/68
      9/10 53 - 56 26 - 28 135 - 142 66 - 71 140/68
      11/12 56 - 59 28 - 30 142 - 150 71 - 76 145/68
      13/14 59 - 62 30 - 32 150 - 157 76 - 81 150/72
      15/16 62 - 64 32 - 34 157 - 163 81 - 86 155/76
  • bottoms (dual-size)

    Sizes are designed to fit the following body measurements


    • a&fUSINTERNATIONALCHINA
      sizeheight (in)waist (in)hip (in)height (cm)waist (cm)hip (cm)size
      3/4 38 - 43 21 - 22 22 1/2 - 24 97 - 109 53 - 56 57 - 61 100/53
      5/6 43 - 48 22 - 23 25 - 25 1/2 109 - 122 56 - 58 61 - 65 120/56
      7/8 48 - 53 23 - 24 25 1/2 - 27 1/2 122 - 135 58 - 61 65 - 70 130/59
      9/10 53 - 56 24 - 25 27 1/2 - 29 1/2 135 - 142 61 - 64 70 - 75 140/55
      11/12 56 - 59 25 - 26 29 1/2 - 31 1/2 142 - 150 64 - 66 75 - 80 150/58
      13/14 59 - 62 26 - 27 31 1/2 - 33 1/2 150 - 157 66 - 69 80 - 85 155/61
      15/16 62 - 64 27 - 28 33 1/2 - 35 1/2 157 - 163 69 - 71 85 - 90 160/64

boys

  • tops

    Sizes are designed to fit the following body measurements


    • a&fUSINTERNATIONALCHINA
      xxs-xlheight (in)chest (in)height (cm)chest (cm) xxs - xl
      xxs (7) 49 - 52 25 - 26 124 - 132 64 - 66 130/64
      xs (8) 52 - 55 26 - 27 132 - 140 66 - 69 135/68
      s (10) 55 - 58 27 - 28.5 140 - 147 69 - 72 145/72
      m (12) 58 - 60 28.5 - 30 147 - 152 72 - 76 150/72
      l (14) 60 - 63 30 - 31.5 152 - 160 76 - 80 155/76
      xl (16) 63 - 65 31.5 - 33 160 - 165 80 - 84 160/80
  • bottoms

    Sizes are designed to fit the following body measurements


    • a&fUSINTERNATIONALCHINA
      regularheight (in)waist (in)height (cm)waist (cm)regular
      7r 49 - 52 22.5 - 23.5 124 - 132 57 - 60 130/59
      8r 52 - 55 23.5 - 24.5 132 - 140 60 - 62 135/60
      10r 55 - 58 24.5 - 25.5 140 - 147 62 - 65 145/63
      12r 58 - 60 25.5 - 26.5 148 - 153 65 - 67 150/63
      14r 60 - 63 26.5 - 27.5 154 - 159 67 - 70 155/66
      16r 63 - 65 27.5 - 28.5 160 - 165 70 - 72 160/69

    • slimheight (in)waist (in)height (cm)waist (cm)slim
      8s 52 - 55 22.5 - 23.5 132 - 140 57 - 60 135/57
      10s 55 - 58 23.5 - 24.5 140 - 147 60 - 62 145/60
      12s 58 - 60 24.5 - 25.5 148 - 153 62 - 65 150/60
      14s 60 - 63 25.5 - 26.5 154 - 159 65 - 67 155/63
      16s 63 - 65 26.5 - 27.5 160 - 165 67 - 70 160/66

    • xxs-xl (7-16)height (in)waist (in)height (cm)waist (cm)xxs - xl
      xxs (7) 49 - 52 22.5 - 23.5 124 - 132 57 - 60 130/59
      xs (8) 52 - 55 23.5 - 24.5 132 - 140 60 - 62 135/60
      s (10) 55 - 58 24.5 - 25.5 140 - 147 62 - 65 145/63
      m (12) 58 - 60 25.5 - 26.5 147 - 152 65 - 67 150/63
      l (14) 60 - 63 26.5 - 27.5 153 - 160 67 - 70 155/66
      xl (16) 63 - 64 27.5 - 28.5 160 - 163 70 - 72 160/69
  • belts

    Sizes are designed to fit the following body measurements


    • belts sizepant size
      s / m 8r / 10s / 10r / 12s
      l / xl 12r / 14s / 14r / 16s / 16r
  • flip flops

    Sizes are designed to fit the following body measurements


    • a&fUSEUROPEUKJAPANCHINA
      s 5 / 6 38 5.5 25 236/91
      m 6 / 7 39 6.5 25.8 244/94
      l 7 / 8 40 7.5 26.6 253/97
      xl 8 / 9 41-42 8.5 27.4 260/100
  • sneakers

    Sizes are designed to fit the following body measurements


    • USEUROPEUKINCHESCMCHINA
      2 33 1 8.125 20.6 206
      2.5 34 1.5 8.25 21 210
      3 34 2 8.5 21.6 216
      3.5 35 2.5 8.625 21.9 219
      4 36 3 8.75 22.2 222
      4.5 36 3.5 9 22.9 229
      5 37 4 9.125 23.2 232
      5.5 37 4.5 9.25 23.5 235
      6 38 5 9.5 24.1 241
      6.5 38 5.5 9.625 24.4 244
      7 39 6 9.75 24.8 248
      7.5 40 7 9.875 25.1 251
  • tops (dual-size)

    Sizes are designed to fit the following body measurements


    • a&fUSINTERNATIONALCHINA
      sizeheight (in)chest (in)height (cm)bust (cm)xxs - xl
      3/4 38 - 43 21 - 23 97 - 109 53 - 58 100/56
      5/6 43 - 48 23 - 25 109 - 122 58 - 64 120/60
      7/8 48 - 53 23 - 25 122 - 135 64 - 69 130/64
      9/10 53 - 57 27 - 28 1/2 135 - 145 69 - 72 140/68
      11/12 57 - 60 28 1/2 - 30 145 - 152 72 - 76 150/72
      13/14 60 - 63 30 - 31 1/2 152 - 160 76 - 80 155/76
      15/16 63 - 65 31 1/2 - 33 160 - 165 80 - 84 160/80
  • bottoms (dual-size)

    Sizes are designed to fit the following body measurements


    • a&fUSINTERNATIONALCHINA
      sizeheight (in)waist (in)seat (in)height (cm)waist (cm)seat (cm)size
      3/4 38 - 43 20 - 21 1/2 22 - 24 97 - 109 51 - 55 56 - 61 100/53
      5/6 43 - 48 21 1/5 - 23 24 - 26 109 - 122 55 - 58 61 - 66 120/56
      7/8 48 - 53 23 - 24 1/2 26 - 28 122 - 135 58 - 62 66 - 71 130/59
      9/10 53 - 57 24 1/2 - 25 1/2 28 - 30 135 - 145 62 - 65 71 - 76 140/60
      11/12 57 - 60 25 1/2 - 26 1/2 30 - 31 1/2 145 - 152 65 - 67 76 - 80 150/63
      13/14 60 - 63 26 1/2 - 27 1/2 31 1/2 - 33 152 - 160 67 - 70 80 - 84 155/65
      15/16 63 - 65 27 1/2 - 28 1/2 33 - 34 1/2 160 - 165 70 - 72 84 - 88 160/69

Shipping & Handling

SHIPPING & HANDLING

Click on your delivery destination

  • Delivery to the US and US Territories

    Choose Standard, Three Business Day, Next Business Day, or Saturday Delivery.

    Shipping & Handling Rates

    Rates are based on the merchandise total before tax

    StandardThree DayNext DaySaturday
    $7 $7 $20 $25

    All backordered items will be shipped via Standard Delivery service at no additional charge

    Gift Card Shipping & Handling Rates

    For orders only containing Gift Cards

     StandardThree DayNext DaySaturday
    Gift Card No Charge $7 $10 $15

    Gift Cards are shipped separately from merchandise.

    We cannot deliver to an address containing a P.O. Box. Orders placed shipping to a P.O. Box will not be accepted.

    Additional Shipping & Handling Information

    Standard

    Allow about 5-7 business days for delivery. For delivery to Alaska or Hawaii, please allow 10-15 business days for delivery.  For delivery to US Territories and APO/FPO addresses, allow three weeks for delivery.

    Three Business Day

    Order must be submitted before 3:00pm EST Monday-Friday. This service is not available for: PO boxes, APO/FPO, outside of the US and US Territories.

    Next Business Day Air

    Order must be submitted before 3:00pm EST Monday-Friday. This service is not available for: PO boxes, APO/FPO, outside of the US, US Territories and in some rural areas. Allow an additional business day for delivery to Alaska and Hawaii.

    Saturday

    Order must be submitted before 3:00pm EST Friday. This service is not available for: PO boxes, APO/FPO, outside of the US, US Territories and in some rural areas. Allow an additional business day for delivery to Alaska and Hawaii.

  • Delivery to Canada

    Choose Standard or Two Business Day Delivery

    Shipping & Handling Rates

    Rates are based on the merchandise total before tax

    Merchandise Retail
    OverToStandard2 Day Air
    $0 $100 $15 $20
    $100 $300 $25 $30
    $300 $500 $30 $35
    $500 and above $35 $40

    All backordered items will be shipped via Standard Delivery service at no additional charge

    Fragrance and certain body care products cannot be shipped outside of the US.

    Gift Card Shipping & Handling Rates

    For orders only containing Gift Cards

     Standard
    Gift Card No Charge

    Gift Cards are shipped separately from merchandise.

    We cannot deliver to an address containing a P.O. Box. Orders placed shipping to a P.O. Box will not be accepted.

    Additional Shipping & Handling Information

    Standard

    Allow about 5-7 working days for delivery.

    Two Business Day

    Order must be submitted before 12:00pm EST Monday-Friday. This service is not available to all locations and is not available for PO Boxes.

    Canada Duties and Taxes

    Important: When you place an order with abercrombie kids, you authorize our customs broker to act as your agent with Customs and Revenue Canada to clear merchandise and process all duties and taxes. Duties and taxes will be charged to your order at checkout.

    Canada Delivery Terms

    1. Canadian customers (and not abercrombie kids) will be the importers of record and will be responsible for the payment of all customs duties, including any duties, taxes and levies imposed on imported goods under the Customs Act, the Customs Tariff, the Excise Act, the Excise Tax Act, the Special Import Measures Act, the Export and Import Permits Act, or any other law relating to customs, as well as any penalties, interest or fines imposed under any of the aforementioned statues (the "Customs Duties").
    2. Canadian customers (and not abercrombie kids) will be the importers of record and will be responsible for the payment of all applicable federal and provincial taxes, including federal Goods and Services Tax ("GST"), Provincial Sales Tax ("PST") and Harmonized Sales Tax ("HST") (the "Taxes").
    3. When you place an order at www.abercrombiekids.com, you authorize our customs broker to act as your agent with the Canada Customs and Revenue Agency ("CCRA") to clear merchandise and process all Customs Duties and Taxes, for which you are fully responsible as the importer of record
    4. In case of returns, simply affix the peel away return label to your package and return it to us using the carrier of your choice. Be sure to send it Shipping and Handling prepaid; no CODs allowed. By using this label you authorize our customs broker to act as your agent with the Canada Customs and Revenue Agency ("CCRA") to clear merchandise and process all duty and tax refunds.
    5. In the case of merchandise that Canadian customers return to abercrombie kids, Canadian customers agree that CCRA will send any refund of Customs Duties and Taxes that were paid on the returned merchandise to the Customs Broker, and that Canadian customers will obtain the refund directly from abercrombie kids. Canadian customers hereby authorize the Customs Broker to endorse any such refund checks issued by Revenue Canada in their name to abercrombie kids.
    6. Canadian customers will be responsible for all transportation, storage, and insurance costs (the 'Shipping and Handling Fees') and will purchase the goods from abercrombie kids Ex Works ('EXW') or Free on Board 'FOB' New Albany, Ohio ' i.e., ownership and the risk of loss or damage to the goods will pass to Canadian customers when abercrombie kids makes available or delivers the goods to the carrier.
    7. In case of loss, Canadian customers hereby authorize abercrombie kids to make a claim to the carrier on their behalf.
    8. The price that Canadian customers pay to abercrombie kids includes the Customs Duties, Taxes, and Shipping and Handling Fees.
    9. By ordering goods from abercrombie kids, I hereby authorize a licensed Canadian customs broker chosen by abercrombie kids to act as my agent, and to transact business with Canada Border Services Agency (CBSA) to clear my merchandise, account for applicable duties and taxes, to return merchandise to abercrombie kids and prepare and submit refund claims on my behalf for any merchandise that I return. I understand that CBSA will send any refund of duties and taxes that were paid on the returned merchandise to the broker, and that I will obtain the refund directly from abercrombie kids. In this connection, I also authorize the customs broker to endorse any refund cheque issued by CBSA in my name, so that abercrombie kids can be reimbursed.
  • Delivery Outside of US and Canada

    Allow about 5-7 working days for Standard Delivery for all in-stock items. Allow 10-14 working days for orders shipping to Russia.

    Shipping & Handling Rates

    Rates are based on the total merchandise amount

    Merchandise Retail
    OverToStandard
    $0 $50 $40
    $50 $100 $45
    $100 $150 $50
    $150 $200 $55
    $200 $300 $60
    $300 $500 $75
    $500 $700 $90
    $700 $1,000 $100
    $1,000 and above $120

    All backordered items will be shipped via Standard Delivery service at no additional charge

    Fragrance and certain body care products cannot be shipped outside of the US.

    Gift Card Shipping & Handling Rates

    For orders only containing Gift Cards

     Standard
    Gift Card $20

    Gift Cards are shipped separately from merchandise.

    We cannot deliver to an address containing a P.O. Box. Orders placed shipping to a P.O. Box will not be accepted.

    Additional Shipping & Handling Information

    IMPORTANT: The recipient of the order will be responsible for any import duties or taxes charged by the recipient's country and carrier-related fees. These additional charges will be collected from the recipient by our shipping carrier at the time of delivery.


    Orders Shipping to Russia

    Changes have been made to order processing and shipping.

    • A delay of up to one day may occur between your order being shipped from our distribution center and a shipping confirmation email being sent with the tracking number for your order.
    • Once your order has shipped, you will be contacted by email by our carrier, eShopWorld, to provide the below information for customs clearance. You will be required to provide this information on eShopWorld’s web site prior to your order leaving the United States.
      • Name and surname of the Internal passport
      • Number of passport
      • Date of issue
    • Multiple contact attempts via email will be made for 10 days from the time of shipment to obtain the above information. After 10 days, eShopWorld may return your order to us, resulting in your order being canceled and a refund issued.
    • Your order may be subject to duties and taxes. If this is the case, eShopWorld will contact you via email to make payment arrangements prior to your package being delivered. All payments for duties and taxes will be made directly to eShopWorld on their web site.

    SHIPPING DESTINATIONS


        
    American Samoa Colombia Kuwait  Russian Federation
    APO/FPO Costa Rica Lebanon Saint Kitts and Nevis
    Aruba Djibouti Malaysia Singapore
    Australia Dominica Marshall Islands South Africa
    Bahamas Dominican Republic Martinique South Korea
    Bahrain Ecuador  Mauritius Sri Lanka
    Bangladesh Egypt Mexico Taiwan
    Barbados El Salvador Micronesia Thailand
    Belize French Polynesia New Zealand Trinidad and Tobago
    Bermuda Greenland Nicaragua Tunisia
    Bolivia Grenada Northern Mariana Islands Turkey
    Bosnia and Herzegovina Guam Oman Ukraine
    Brazil Guatemala Pakistan  United Arab Emirates
    British Virgin Islands Honduras Palau United States
    Brunei Hong Kong Panama Uruguay
    Canada Iceland Papua New Guinea US Minor Outlying Islands
    Cayman Islands India Paraguay US Virgin Islands
    Chile Indonesia  Peru Venezuela
    China Israel Philippines  
    Christmas Islands Jamaica Puerto Rico  
    Cocos Islands Japan Qatar   

Gift Cards & Merchandise Credit

Find your gift card balance

Your gift card balance is:

    • 1.Country code
    • 2.Account number
    • 3.Pin number
    • E-gift card country

      E-gift card number is included in the email text.

      E-gift card number

      1.E-gift card number is included in the e-mail text.

  • GIFT CARDS

    PURCHASING

    To purchase a Gift Card, click here. Choose the amount: $25, $50, $100, $200. Click here for Gift Card shipping and handling rates.

    Gift Cards cannot be replaced if lost or stolen. All sales of Gift Cards are final and will not be refunded.

    REDEEMING

    Gift Cards purchased online or at an abercrombie store may be redeemed at abercrombiekids.com or Abercrombie.com, or at any abercrombie or Abercrombie & Fitch store location in the United States or Canada.

    Gift Cards cannot be redeemed for cash unless otherwise required by applicable law. To redeem your Gift Card online, enter in the 16 digit account number including PIN in the 'Gift Card' field on step 3 of checkout.

    EXPIRATION

    Gift Cards purchased online at abercrombiekids.com do not have an expiration date.

    These terms do not apply to Gift Cards received in conjunction with Gift Card special events.

  • e-gift cards

    PURCHASING

    To purchase an E-Gift Card, click here. E-Gift Cards are available in denominations from $25 - $500.

    We will deliver the E-Gift Card to the recipient via email on the date you have selected upon payment approval. You will also receive a confirmation email from us when your E-Gift Card has been sent to the recipient. E-Gift Cards cannot be replaced if lost or stolen. All sales of Gift Cards are final and will not be refunded.

    REDEEMING

    E-Gift Cards purchased online may be redeemed at abercrombiekids.com or Abercrombie.com, or at any abercrombie or Abercrombie & Fitch store location in the United States or Canada.

    E-Gift Cards cannot be redeemed for cash unless otherwise required by applicable law. To redeem your E-Gift Card online, enter in the 16 digit account number including PIN in the 'Gift Card' field on step 3 of checkout.

    EXPIRATION

    E-Gift Cards purchased online at abercrombiekids.com do not have an expiration date.

    These terms do not apply to E-Gift Cards received in conjunction with E-Gift Card special events.

  • MERCHANDISE CREDITS

    DETAILS

    Merchandise Credits issued at an abercrombie or Abercrombie & Fitch in the United States or Canada may be redeemed for merchandise only in the United States or Canada at abercrombie kids and Abercrombie & Fitch websites or store locations. Merchandise Credits are not Gift Cards and they are non-transferable. Merchandise Credits cannot be reloaded.

    Merchandise Credits cannot be replaced if lost, stolen, or destroyed.

    REDEEMING

    To redeem your Merchandise Credit online, enter in the 16 digit account number including PIN in the 'Gift Card' field on step 3 of checkout.

    Merchandise Credits cannot be redeemed for cash unless otherwise required by applicable law. Purchases in a currency different than the currency of this card will be subject to an exchange rate conversion on the day of payment.

    EXPIRATION

    Merchandise credits have no expiration date, and there is no fee to reactivate the card if it has been unused for a long period of time.

  • PROMOTIONAL GIFT CARDS

    DETAILS

    Promotional Gift Cards issued at an abercrombie or Abercrombie & Fitch in the United States or Canada may be redeemed for merchandise only in the United States or Canada at abercrombie kids and Abercrombie & Fitch websites or store locations. Promotional Gift Cards are not Gift Cards and they are non-transferable.

    Promotional Gift Cards cannot be replaced if lost, stolen, or destroyed. Promotional Gift Cards cannot be reloaded.

    REDEEMING

    Promotional Gift Cards may be redeemed at abercrombiekids.com or Abercrombie.com, or at any abercrombie or Abercrombie & Fitch store location in the United States or Canada.

    To redeem your Promotional Gift Card online, enter in the 16 digit account number including PIN in the 'Gift Card' field on step 3 of checkout. Promotional Gift Cards cannot be redeemed for cash unless otherwise required by applicable law.

    EXPIRATION

    Promotional Gift Cards are issued for a given date range and expire on a specific date. For more information on your Promotional Gift Card expiration date please see the dates printed on the Promotional Gift Card.

    Expiration dates cannot be extended.

  • PREMIUM GIFT BOX

    Premium Gift Box:

    Let us box up your gift with an abercrombie gift box, ribbon, and a personalized message. Our premium gift box service can be purchased for $5.00 each. Two items fit in each box.

Contact Us

Email Us

  • Choose a Topic
    Online
    Store

Thanks for emailing us! You should look forward to a reply within the next business day.

Call Us

  • Toll Free Customer Service Numbers

    Country Toll Free Number
    Austria 0800-297507
    Belgium 0800-78309
    Bulgaria 00800 2000 1005
    Canada 866.777.1892
    China 4001-201186
    Cyprus 8009-7346
    Czech Republic 800-143957
    Denmark 8088-7649
    Estonia 800-0111609
    Finland 0800-9-15495
    France 0800-904322
    Germany 0800-5895041
    Greece 00800-12-9011
    Hong Kong S.A.R. of China 00800 2000 1005
    Hungary 06-800-19770
    Ireland 800-760-791
    Italy 800-789-475
    Japan 0066-33-813058
    Latvia 8000-4355
    Lithuania 8800-31465
    Luxembourg 8002-6985
    Malta 00800 2000 1005
    Netherlands 0800-0231030
    Norway 800-17266
    Poland 0-0-800-1214575
    Portugal 8008-55655
    Romania 00800 2000 1005
    Singapore 00800 2000 1005
    Slovakia 0800-002187
    Slovenia 0800-81112
    Spain 900-961880
    Sweden 020-79-2277
    Switzerland 0800-561763
    United Kingdom 08-082340796
    United States 866.777.1892
  • Local Customer Service Numbers

    Language Local Number
    English +1 925 359 2579
    French +1 614 219 3029
    German +1 614 219 3028
    Italian +1 614 219 3027
    Japanese +1 614 219 5241
    Spanish +1 614 305 4791